Complaints about Interpreters
NRPSI is the voluntary regulator of the public service interpreting profession. We can investigate complaints only about interpreters registered with us.
The Professional Standards Department will carry out an initial assessment of your complaint to ensure we have enough information and evidence to take it forward. We will judge your complaint against our Code of Professional Conduct.
Our principles for handling complaints are:
1. We will handle your complaint fairly and openly
2. We will deal with your complaint as quickly as possible and will explain the timescale clearly to you
3. We will give a copy of your complaint to the interpreter you complained about (the Respondent), and they will have an opportunity to respond
4. We will regularly update you on the progress of your complaint
5. In linguistic matters, we may seek advice from sources of independent linguistic expertise.
Evidence is important:
We will follow the procedures laid down in our Disciplinary Framework and Procedures. It is important for you to understand that once our procedures have come to their conclusion, you (the Complainant) will not have the right of appeal. It is therefore vital that you provide as much information, and particularly direct (that is to say first hand) evidence of the event complained about, as possible.
If your complaint progresses to the Disciplinary Committee (DC) stage, you will be invited to attend a DC hearing as a witness (at your own expense). DC hearings are not open to the public.
You will need to complete a declaration at the end of our Complaint Form (available below) providing us with your permission and ability to pursue this complaint. Without that, we cannot proceed.
Should you have any questions please contact us at firstname.lastname@example.org or telephone: 020 7721 5500.
To make a complaint, please provide as much information as possible using our complaint form (as a template) in your preferred format:
- Complaint Form (as a pdf)
- Complaint Form (in Word format)
- Online Complaint Form (uses Survey Monkey)