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Complaints about Interpreters

The NRPSI is committed to the early resolution of complaints.  We can only investigate complaints about registered interpreters.

Complaints about registrants can either be linguistic or non-linguistic.  All complaints are judged against our Code of Professional Conduct.  The following principles will govern how complaints are handled:

  • complaints will be handled fairly and openly

  • wherever possible, complaints will be dealt with quickly

  • the subject of the complaint (the respondent) will be informed of the nature of the complaint, given a copy of it, and will have an opportunity to respond to it

  • in linguistic matters, advice may be sought from sources of linguistic expertise

As an independent voluntary regulator NRPSI cannot do the following.

  • deal with complaints that are not about an interpreter registered at the time of the alleged breach

  • deal with complaints about matters that are covered by general law

  • investigate complaints submitted more than six months after the alleged breach, unless compelling reasons for the delay are provided and accepted by the Chair of the Professional Conduct Committee

  • give legal advice about the complaint, or appoint a solicitor to act for the complainant or respondent

  • order the interpreter to award compensation for poor service

  • become involved in disputes about a contract or rate of fees

We recommend that you read our Disciplinary Procedures  and the Code of Professional Conduct before you complete the complaint form. You can also check whether the interpreter you complain about is currently registered on every page of this website.

All notifications of complaints or concerns must be made in writing to the National Register. A complaint should be submitted as soon as possible after the alleged misconduct becomes known. A complaint made more than six months after the alleged offence must include an explanation of the delay in its submission; such delay may result in the complaint being rejected by the Chair of the Professional Conduct Committee. A complaint must include the name of the complainant and set out the matter of the complaint and any relevant circumstances including the relationship, if any, between the complainant and the interpreter against whom the complaint is made. The complainant must confirm in writing that a copy of the complaint may be sent to the interpreter.

Please ensure that you provide as much information as possible about your complaint as this will assist us in processing your complaint quickly.

Should you have any questions please contact us at psd@nrpsi.org.uk or telephone: 020 3206 1400.

To make a complaint, please use our Complaint Form (as a pdf) or if you prefer, in Word format.

 

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